Jason Young, director of guest relations at Buckhead Church and North Point Community Church, talks with me about his new book which he co-authored with Jonathan Malm entitled "The Come Back Effect: How Hospitality can Compel Your Church's Guests to Return."
(You can check out my interview with Jonathan Malm on "Breaking Binary Thinking" here).
We talk about common pitfalls that churches make, why we shouldn't be afraid of creating an emotional experience (and why that doesn't diminish an emphasis on theology) and Jason shares what he has learned through writing this book.
Things to check out from this episode:
The following books Jason recommends: